Website maintenance
Routine upkeep — updates, checks and small fixes that keep a site running smoothly.
// OPERATIONS · 15 OF 18
Maintenance & Support
Launch is the beginning, not the end. Software needs updates, security patches and small improvements to stay reliable — we keep your site or system healthy so problems get caught before your customers notice them.
Typical engagement
Ongoing monthly plan, or as-needed
Best for
Any live website, app or system already in use
Starting point
One-off fix → ongoing monitored plan
// EXAMPLES OF OUR WORK
A closer look at Maintenance & Support.
A few examples of the kind of work this capability covers. Click any image to view it larger.
// WHAT'S INCLUDED
Everything Maintenance & Support can cover.
Keep websites and systems secure, fast and continuously improving. Pick one focus area or combine several — the scope is built around your project.
Security updates
Timely patching of software, plugins and dependencies as vulnerabilities emerge.
Bug fixes
Diagnosing and resolving issues reported by you or your users.
Backups
Scheduled, verified backups so a bad update or attack is always recoverable.
Performance optimisation
Ongoing tuning to keep load times fast as content and traffic grow.
Technical support
A point of contact for technical questions and issues as they come up.
System monitoring
Automated checks that catch downtime or errors before customers report them.
Content and feature updates
Small, ongoing changes to content, pages or features without a new project each time.
// TOOLS & APPROACHES
More than one way to build this.
Support can be a one-off fix, or an ongoing relationship — the right fit depends on how actively the site or system changes.
One-off fix
For a specific, known issueA single bug, break or urgent issue diagnosed and resolved without an ongoing commitment.
BEST FOR
Sites that rarely need changes and just need something fixed now.
- No ongoing commitment
- Fastest way to resolve an urgent issue
- Not proactive — issues found reactively
Monthly maintenance plan
Proactive, prioritised, predictableRegular updates, monitoring, backups and a set number of monthly requests, so issues are caught before they become emergencies.
BEST FOR
Any live business site or system — the standard recommendation post-launch.
- Proactive monitoring and updates
- Predictable monthly cost
- Prioritised response time for issues
Dedicated support retainer
For complex or high-traffic systemsA deeper, higher-capacity support relationship for systems where downtime or bugs carry real business cost.
BEST FOR
Business-critical platforms, high-traffic e-commerce and custom software.
- Highest priority response
- Deeper familiarity with your specific system
- Best for systems where uptime is critical
Not sure which approach fits your project? Tell us the goal and constraints — we'll recommend one honestly, even if it's the cheaper option.
// IS THIS FOR YOU?
Maintenance & Support is a good fit if...
- Any live website or app currently running without a maintenance plan.
- Businesses that have experienced downtime, hacks or broken updates before.
- Teams that need small ongoing changes without starting a new project each time.
- Anyone whose developer or agency has gone unresponsive.
// NEXT STEP
Not sure exactly what you need yet?
That's normal — most projects start with a rough idea, not a full spec. Share the goal and we'll shape the scope with you, combining Maintenance & Support with any other capability your project needs.
Request a Custom Quote Browse the full capability map →
// QUESTIONS
Before you reach out.
01Can you take over maintenance of a site you didn't build?
Yes, we regularly take over existing sites — we start with an audit to understand its current state before committing to a plan.
02What happens if something breaks outside plan hours?
Response times and coverage are defined per plan; urgent issues are prioritised, and the exact terms are confirmed before you commit.
03Is hosting included in a maintenance plan?
Hosting is scoped separately under Hosting & Infrastructure, though the two are frequently combined into one plan.
// MAINTENANCE & SUPPORT
Ready to scope your maintenance & support project?
Tell us what success looks like. We'll recommend the right combination of services and prepare a custom proposal — no forced packages.
